Job opportunity at MAKE

make team


Job Purpose and Summary

MAKE CIC operates two spaces across Liverpool and is planning a third space in Birkenhead to open in 2019. The role of Operations Coordinator is to support the enterprise with its operational duties in relation to these creative hubs.

MAKE is growing the team ahead of this exciting expansion and are looking to recruit an organised, passionate and values-lead person with an interest and experience in a role which would be suitable to for operational coordination, with an ambitious creative enterprise. We are focused on creating significant social value for our community of artists, makers, creators and digital innovators.

This role will contain a range of duties. Principally focused on operation coordination of the three locations which are home to MAKE’s community. Additionally, supporting the community by ensuring the residents have a point of contact with the Make team. It is essential to have great orgnisational skills and communication skills; with people as well as written. No day will be the same, so managing multiple tasks with many distractions will be essential. Challenges will arise of varying levels of urgency and it will be commonplace to act fast, improvise and coordinate many moving parts.

There will be many opportunities within this role to shape a new position and to help define how the organisation grows. This job is perfect for someone who wants to work within the arts, creative & digital sector. Come and join in!

Job Description

Job Title

Operations Coordinator


£17,160.00 – £19,480.50 (depending on experience)


12 months fixed term (37.5 hours per week), with a view to be permanent thereafter.


Duties will be split between (1) Birkenhead, Wirral (2) Vauxhall, Liverpool (3) Baltic Triangle, Liverpool.

Responsible to

Chief Operations Officer.


30 days holiday. Some flexibility around duties for hours and locations.

Key Skills and Person Specification

  • Operational experience, or equivalent, is required. 
  • Proven organisational skills
  • Excited by working with a vibrant community
  • Understands the importance of running a building safely
  • Strong administrative skills, with the ability to manage and deliver multiple tasks
  • Strong communication and relationship building skills
  • Passionate about working with people, in particular in the creative sector
  • Can work alone, without direction, but also as part of the wider team
  • Proactive and able to communicate effectively
  • Proficient in Google Drive programmes such as Docs and Sheets
  • Experience reporting on management aims and objectives
  • Experience managing a budget is desired
  • Experience using project management tools, such as Asana, is desired

Key Responsibilities

  1. Coordinating the operation of MAKES buildings, locations and community.
  2. Acting as first point of contact for residents.
  3. Inducting new residents & helping those who are graduating.
  4. Establishing and administering databases to ensure accurate information is available to the whole team, as well as keeping all members of the team up-to-date with current information around repairs & maintenance needs, resident needs and other related operational matters.
  5. Supporting MAKE’s community objectives through engagement in events and current affairs.
  6. Actively pursuing, building and managing relationships with partners, neighbours and organisations in the Liverpool city region.
  7. Helping with the recruitment of new residents.
  8. Helping match residents to opportunities and signposting to services.
  9. Looking after the building running budget with the CEO and COO, keeping costs down.
  10. Producing ad hoc and regular written reports and presentations as required, ensuring that monitoring and evaluation deadlines both internal and external are met.
  11. Communicating proactively, effectively and regularly with all residents, individuals and organisations. Working with Marketing & Comms to keep residents informed.
  12. Undertaking additional duties as required to support the team, working to achieve individual and team outcomes, supporting other members of the team with their projects when necessary.
  13. Acting as an ambassador for the organisation, contributing to the effectiveness of meetings with members of the team, and members of neighbouring organisations, the sharing of knowledge and experience and the development of Make Liverpool and its profile.

How to apply and other information
Please follow the instructions carefully… send two documents by email, in PDF format:

  • your current CV
  • a separate cover letter

Send to: liam.kelly[at]

  • please include your first name in the subject line and “operations coordinator”

Other information:

  • It is required that the applicant can start before August, or sooner.

Closing Date:

  • May 24th 2019
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